Well, my guess is that you are probably not. Or maybe you think you are but forgot to ask your customers if they actually agree…!? According to a research conducted by Bain & Company, 80% of the companies they surveyed believe they deliver a superior experience to their customers. But when asking the same customers, it turns out that only 8% of these companies were really delivering on that.
We have recently written extensively about the recent 2-week open data project with My NHS, through which we opened the client’s eyes to the power of data science and Agile techniques, and demonstrated the potential of this vital NHS service for powerful, meaningful insight and better decision-making. The My NHS team having set up camp at Valtech’s London offices, we had the opportunity to speak with their Product Owner, Julie Fidler. Here’s what she had to say about working with us during an interview with our Healthcare Director, Jack Fitzgerald…